Privacy Policy

ART-LINE limited is committed to delivering the best experience for our customers. As such, we take our responsibilities in looking after your personal information very seriously. This privacy policy describes the following important topics relating to your information.

Who this policy applies to:

This policy applies to visitors to our websites; customers; prospective customers; members and people who contact us with enquiries or that we contact in relation to orders.

Depending on our relationship, we will collect and use your information in different ways. Please see below to find out the information that we collect about you and how we use this information.

What this policy contains: This privacy policy describes the following important topics relating to your information:

How we obtain your personal information
What information do we collect about you
How will we use the information about you
Marketing
Access to your information and correction
Changes to our privacy policy
Further questions and how to contact us

How We Obtain Your Personal Information

You may provide us with your personal information voluntarily. However, we may also receive information about you from third parties such as marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, business partners, and third-party websites, which we refer to as “third party sources” or “suppliers” throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our websites (usage data).

You may give us personal information by completing forms on our websites, registering for an account, enquiring about or ordering products from us, entering a competition, signing up to receive emails, registering for one of our schemes, completing customer satisfaction surveys or otherwise providing feedback, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.

What Information Do We Collect About You

We collect information about you to process your order, manage your account or discount or membership scheme, and if you agree, to e-mail you about products and services we think may be of interest to you. We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty scheme. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities. We will never share your personal information with anyone for marketing purposes.

How Will We Use The Personal Information About You

We collect information about you to process your order, manage your account or loyalty benefits, and if you agree, to contact you about products and services we think may be of interest to you.

We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty and referral schemes. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.

We will never share your personal information with anyone for marketing purposes.

Marketing

We may collect and use your personal information for undertaking marketing by email, telephone, and/or post. We will always make it clear at the point of opting in exactly what type of marketing you are consenting to.

We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing purposes, including key service updates to our Membership or Loyalty schemes.

When you register for one of our loyalty schemes or memberships we will collect and process your data, including email address, in order to fulfil the benefits of the scheme. This will include sending updates on your account to you via email and telling you about relevant exclusive offers and events.

You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter. Or you can contact our Customer Service team at cassartcare@cassart.co.uk and we’ll update your preferences. This will not stop any service communications, such as order confirmation emails.

In the interests of monitoring and improving our service, online customers will receive an email from Ekomi asking you to review your experience shopping with us. Should you wish to not receive emails from Ekomi, contact us by email.

Access To Your Information And Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please contact our Customer Care team, who assist with your request In rare instances, we may make a small charge for this service.

Changes To Our Privacy Policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or in another appropriate manner.

Transfer Of Personal Data

We may share your personal data with third parties to whom we may choose to sell, transfer or merge all or parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same ways or similar ways as set out in this privacy policy. In certain circumstances it is possible that your personal data could be transferred to a third party with whom we’re discussing selling, transferring or merging all or part of our business but this will only happen where it is necessary for the evaluation of the transaction. If this happens, the data will be deleted if the business sale, transfer or merger does not go ahead.

FURTHER QUESTIONS AND HOW TO CONTACT US

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

Alternatively, you can write to us at Customer Care, Cass Art, 93 Bayham Street, Camden, London NW1 0AG